Primary Contact
Integration support and onboarding requests should be routed to:
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Marketplace Support
Amazon Selling Partner Support Policy
Support for Amazon Selling Partner deployments is structured for enterprise operations and pilot execution continuity.
The SP-API connector is built and mock-verified; live verification against a real Amazon seller account is pending, so it runs in shadow mode (observe plus a signed receipt) until validated. Pricing follows the usage-based Defence, Premium, and Enterprise model at /pricing.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.