Primary Contact
Integration support and onboarding requests should be routed to:
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Marketplace Support
Atlassian Marketplace Support Policy
Support for Atlassian Marketplace deployments is structured for enterprise operations and pilot execution continuity.
Forge is the primary install path (private installs and invite-only listing); legacy Connect webhooks remain for compatibility. Confluence is not a native ingestion pipeline.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.