Primary Contact
Integration support and onboarding requests should be routed to:
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Marketplace Support
Salesforce AppExchange Support Policy
Support for Salesforce AppExchange deployments is structured for enterprise operations and pilot execution continuity.
Operator-assisted rollout, with Salesforce as the system of record and Decionis as the neutral policy layer across Salesforce, ServiceNow, Microsoft, and downstream systems.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.