Primary Contact
Integration support and onboarding requests should be routed to:
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Marketplace Support
ServiceNow Store Support Policy
Support for ServiceNow Store deployments is structured for enterprise operations and pilot execution continuity.
Operator-assisted pilot rollout, with ServiceNow as the system of record and Decionis as the enforcement layer across tools.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.