Primary Contact
Integration support and onboarding requests should be routed to:
support@decionis.comLoading…
Marketplace Support
Shopware Support Policy
Support for Shopware deployments is structured for enterprise operations and pilot execution continuity.
The App System registration handshake, signed webhooks, and synchronous gate are built and unit-tested; live verification against a real Shopware store is pending. Standard Shopware webhooks are async, so enforcement runs via the app-script/headless gate, which fails open on any engine error. Pricing follows the usage-based Defence, Premium, and Enterprise model at /pricing.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.