Primary Contact
Integration support and onboarding requests should be routed to:
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Marketplace Support
Walmart Marketplace Support Policy
Support for Walmart Marketplace deployments is structured for enterprise operations and pilot execution continuity.
The Walmart connector launches as a guided pilot at apps.decionis.com/walmart with approved Solution Provider credentials. Sellers onboard in shadow mode; a live seller verification is required before direct enforcement is enabled.
Response Targets
- • P1 incident: initial response within 1 hour during coverage windows.
- • P2 operational issue: initial response within 4 business hours.
- • General request: initial response within 1 business day.